Frequently asked questions
How to place an order?
Add the items you are interested in to the Cart, then check out through Paypal in your Cart.
Can you customize products?
Yes! Most of our products can be customized for example helmets,patches,and motorcycle parts, if you would like us to make customized , please contact us and send detials.
What's the delivery time ?
After you confirm the stock order,that will be 7~15 days.
Please contact us (via email: firstname.lastname@example.org), we'll manually issue the invoice to you from email.
How to track my parcel?
Please use the links below to track your shipment.
If you don’t find the information you need, you’re always welcome to get in touch (email@example.com). We’re here to help.
However, for most cases, the shipments are traceable after 2 to 3 days it’s handed to the carriers. Except for the express service, you can usually track your shipment the day your order is shipped.
How to use a coupon code?
1. Login your account. (Create an account if you didn't sign up yet.)
*Some restrictions apply.
*Because custom made products are made just for you, they are not returnable.
Items must be in brand new, unused condition.
Items must be returned with all original packaging and accessories.
You must return an item in the same condition as it was received, including:
All packaging such as boxes, bags, and tags.
Accessories such as cords and remotes.
Certificates, manuals, and warranty cards.
"Free gifts" or bonus items.
All items included in a bundle.
Restocking fee may apply if item returned is used, missing items, not in brand new conditions or damaged due to careless return packing.
Shipping countries list
Antigua and Barbuda
Cape Verde Is.
Central African Rep.
Congo Dem. Rep.
Papua New Guinea
Santa Cruz Is.
Sao Tome and Principe
St. Christopher & Nevis
St. Pierre & Miquelon
St. Vincent & Grenadines
Trinidad & Tobago
Turks & Caicos Is.
We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.
MTcycle, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The MTcycle team members are customers themselves, of both MTcycle and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at firstname.lastname@example.org
For all our services, the data controller — the company that’s responsible for your privacy— is mtcycle.store.
• How we use your information
• Sharing your information
• Marketing Messages
• Seeing adverts for mtcycle.store online
• Keeping your information
• Changes to how we Protect Your Privacy
• How to contact us
How to reset my password in the store?
For security reason, we can't get to know registered member's password.
However, our members can always reset password in no time.
Please following the steps to reset your password:
1. Click "Forgot Your Password?" under "Log In" or My "Account".
2. Type in your register email address and click Submit.
3. Check your e-mail inbox, if it's not there it might be in your spam folder. (May take several minutes for system to deliver email)
4. Click the link emailed to reset your password..
5.Set your new password.
How to use a coupon code？
1. Login your account (Create an account if you didn't sign up yet).
2. Fill the coupon code field in the shopping cart.
3. Click "Apply" button under the coupon code field mention above.
How do I get a coupon code?
Sometimes issue one-time use codes. To get these, you need to be on the VIP list. Sign up to receive newsletters fromus. So you can get discount codes and sales announcements delivered straight to your inbox.
If we are in the business of setting up new products with referral programs that let customers gain discounts simply by sharing their purchase online.
If you have bought something from us and share on social media. We will select some to send coupon code by email.