Frequently asked questions

How to place an order?


Add the items you are interested in to the Cart, then check out through Paypal in your Cart.




Can you customize products?


Yes! Most of our products can be customized for example helmets,patches,and motorcycle parts, if you would like us to make customized , please contact us and send detials.




What's the delivery time ?


After you confirm the stock order,that will be 7~15 days.




Payment


We accept Paypal and credit cards. Paypal Use your existing PayPal account and pay for your order. It's quick, simple, and safe. We usually receive notification of payment from PayPal immediately and can therefore process your order without delay. Credit card/ debit card* Prefer to use a card? You can also pay with your credit card as a Paypal guest. Simply choose "Pay with a card" upon checkout. No Paypal account needed! *For some countries, Paypal guest checkout (pay with a card) is not available due to local banking regulations. If you have any difficulty making payment. We're always waiting to help our customers.
Please contact us (via email: mtcycle@mtcycle.com), we'll manually issue the invoice to you from email.




About store


Founded in 2017,Built as a team of professionals with expertise in different fields, we share one thing in common, we all love beautiful products; fine handcrafted, great quality and state-of- the-art technology with human touch. We believe beauty is one of the best elements in our life and we also believe all human beings would love to live a good, beautiful and quality life. We build very fine quality and fine art products and link them to the world. It’s not just the products we want to sell, it’s the soul we want to connect, with you.




How to track my parcel?


Here are the most common services we use to ship your orders.
Please use the links below to track your shipment.
If you don’t find the information you need, you’re always welcome to get in touch (mtcycle@mtcycle.com). We’re here to help.
*The tracking information isn’t always real-time.
However, for most cases, the shipments are traceable after 2 to 3 days it’s handed to the carriers. Except for the express service, you can usually track your shipment the day your order is shipped. Use the links below to track your shipment Post office registered small parcel (LLxxxxxxxxxxCN) https://t.17track.net/en#nums=LLxxxxxxxxxxCN
https://www.track-trace.com/post




How to use a coupon code?


1. Login your account. (Create an account if you didn't sign up yet.) 2. Fill the coupon code field in the shopping cart. 3. Click "Apply" button under the coupon code field mention above.




Return Policy


If you wish to return or exchange this product, you will have to contact us to come up with the right solution for you within 30 days upon receipt.
*Some restrictions apply.
*Because custom made products are made just for you, they are not returnable.
We kindly ask that you ensure that the item remains unused and is in their original packaging with all accessories and any labels attached. Return request must be within stated time period.
Items must be in brand new, unused condition.
Items must be returned with all original packaging and accessories.
You must return an item in the same condition as it was received, including:
All packaging such as boxes, bags, and tags.
Accessories such as cords and remotes.
Certificates, manuals, and warranty cards.
"Free gifts" or bonus items.
All items included in a bundle.
Restocking fee may apply if item returned is used, missing items, not in brand new conditions or damaged due to careless return packing.




Shipping countries list


Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Ascension
Austria
Azerbaijan
Azores Is.
Bahamas
Bahrain
Balearic Is.
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bophuthatswana
Bolivia
Bosnia-Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canary Is.
Canada
Cape Verde Is.
Caroline Is.
Cayman Is.
Central African Rep.
Chad
Chile
Ciskei
Cocos Is.
Colombia
Congo Rep.
Congo Dem. Rep.
Cook Is.
Corsica
Costa Rica
Coted'Ivoire
Croatia
Cuba
Cyprus
Czech Rep.
Denmark
Djibouti
Dominican Rep.
DominicaCommonwealth of
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Is.
Fanning Is.
Fiji
Finland
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Great Britain
Greece
Grenada
Guadeloupe
Guatemala
Guernsey
Guam
Guinea
Guinea-Bissau
Hungary
Guyana
Haiti
Honduras
Iceland
India
Indonesia
Iran
Ireland
Iraq
Israel
Italy
Jamaica
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
KoreaPeople's
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macedonia
Madagascar
Madeira
Malawi
Maldives
Mali
Malta
Mariana Is.
Marshall Is.
Martinique
Mauritania
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands Antilles
New Caledonia
New Hebrides
New Zealand
Nicaragua
Niger
Nigeria
Niue Is.
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Phoenix Is.
Pitcairn Is.
Poland
Portugal
Puerto Rico
Qatar
Reunion Is.
Romania
Russian Federation
Rwanda
Saipan
Samoa Is.U.S.
Santa Cruz Is.
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Slovak Rep.
Slovenia
Solomon Is.
Somalia
Spain
St. Christopher & Nevis
St. Helena
St. Lucia
St. Pierre & Miquelon
Sudan
Suriname
St. Marino
St. Vincent & Grenadines
Sierra Leone
Sri Lanka
Swaziland
Sweden
Switzerland
Tahiti Is.
Taiwan
Tajikistan
Tanzania
Togo
Tokelau Is.
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Is.
Tuvalu
Uganda
Ukraine
UAE
Uruguay
U.S.A.
Uzbekistan
Vanuatu
Vatican
Venezuela
Virgin Is.British
Wake Is.
Western Samoa
Yemen
Zambia
Zimbabwe




Privacy Policy


Effective as of Dec 27th, 2019
We’ll always keep your data safe and secure. So you’re clued up, here’s why we need it and how we use it.
Protecting Your Privacy
MTcycle, we are 100% committed to protecting the privacy and security of our customers and site visitors (yep, we mean you). The MTcycle team members are customers themselves, of both MTcycle and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at mtcycle@mtcycle.com
For all our services, the data controller — the company that’s responsible for your privacy— is mtcycle.store. Navigating this page
• How we use your information
• Sharing your information
• Marketing Messages
• Seeing adverts for mtcycle.store online
• Keeping your information
Your rights
• Changes to how we Protect Your Privacy
• Cookies
• How to contact us




How to reset my password in the store?


For security reason, we can't get to know registered member's password.
However, our members can always reset password in no time.
Please following the steps to reset your password:
1. Click "Forgot Your Password?" under "Log In" or My "Account".
2. Type in your register email address and click Submit.
3. Check your e-mail inbox, if it's not there it might be in your spam folder. (May take several minutes for system to deliver email)
4. Click the link emailed to reset your password..
5.Set your new password.




How to use a coupon code?


1. Login your account (Create an account if you didn't sign up yet).
2. Fill the coupon code field in the shopping cart.
3. Click "Apply" button under the coupon code field mention above.




How do I get a coupon code?


1. Sign up for the mailing list
Sometimes issue one-time use codes. To get these, you need to be on the VIP list. Sign up to receive newsletters fromus. So you can get discount codes and sales announcements delivered straight to your inbox.
2. New product release
If we are in the business of setting up new products with referral programs that let customers gain discounts simply by sharing their purchase online. 3.Share on social media
If you have bought something from us and share on social media. We will select some to send coupon code by email.





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